Frequently asked questions
No. Web access is included with the mobile Pro Max plan — sign in with the same account and your subscription is honored automatically. The mobile Pro plan covers clip analysis only; it does not include full-game analysis on mobile or web, so Pro subscribers subscribe here or upgrade to Pro Max in the app.
Up to 30 GB per game, MP4 or MOV — enough for a full game at high quality. Uploads go up in small chunks and resume automatically if your connection drops, so an overnight upload survives a flaky hotel Wi-Fi.
Most games are ready in 10 to 20 minutes; very long recordings can take longer. The game shows as Analyzing in your games list until then, and you can close the tab — analysis runs on our servers.
Yes. The analysis handles baseball and softball — same portal, same pitch log, same rollups.
Analyzed game video is available for playback for 30 days after upload. The pitch log, stats, and rollups stay in your account permanently.
The web portal is built for coaches. Players and scouts get the full Baseball Tracker experience in the mobile app.
Yes. Every new coach account gets one full game analyzed free, with no card. Your email address has to be verified before you upload. After that game, uploading needs the Coach plan.
Yes. Checkout is by card through Stripe, so a department or purchasing card works like any other card, and a receipt is emailed for every charge. If your business office needs a quote, an invoice or a W-9, write to dev@adelyons.com.
Yes — manage or cancel from Settings in the portal, which opens your secure Stripe billing portal. Your access continues to the end of the paid period.